Pediatric Urgent Care Front Desk Associate - Springfield, PA - Per Diem
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Employee wellness programs
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric medical services, uniquely focused on delivering outstanding care to children and families. Known for its commitment to excellence, PM Pediatric Care blends medical expertise with compassionate service, creating a warm and welcoming environment for patients and their families. The organization thrives on teamwork, innovation, and a patient-centered approach. It employs a dedicated team of healthcare professionals who are passionate about improving the health and wellbeing of children through personalized care plans, advanced medical solutions, and a supportive atmosphere.
The Front Desk Associate role at PM Pediatric Ca... Show More
The Front Desk Associate role at PM Pediatric Ca... Show More
Job Requirements
- High school diploma or GED
- prior front desk, concierge, customer service, or hospitality experience preferred
- ability to navigate multiple computer systems
- flexible work schedule including weekdays and weekends
- excellent communication and interpersonal skills
- proficiency in Microsoft Office Suite
- ability to multitask and manage time efficiently
- strong attention to detail
- knowledge of HIPAA and patient confidentiality
- ability to work in a fast-paced environment
- prior healthcare experience preferred
- ability to perform basic arithmetic calculations
- empathetic and professional demeanor
Job Qualifications
- Team player with ability to work independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- flexible work schedule availability including potential site travel
- excellent customer service and telephone skills
- strong verbal and written communication
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures
- outstanding time management and organizational skills
- superior situational awareness and urgent response capability
- prior healthcare experience and medical insurance knowledge preferred
- socially perceptive and able to relate to children and families
- comfortable with shifting demands
- ability to navigate multiple computer systems
- prior front desk, concierge, customer service, or hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient and family questions accurately or seeks clarification
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives
- coordinates escalations and urgent issues timely
- collaborates with site leadership to manage complex patient issues
- employs core values to assist navigation of PM systems
- monitors and manages patient flow including self-registration assistance
- keeps current on workflows, responsibilities, and technology
- registers patients and maintains accurate patient accounts with HIPAA compliance
- manages incoming patient documents and correspondence
- maintains confidentiality and privacy of patient accounts
- performs opening and closing duties including organizing, stocking, sanitizing, and reconciling
- executes other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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