Pediatric Urgent Care- Front Desk Associate (Per-diem) Columbia Heights, DC
Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Career development opportunities
Job Description
PM Pediatric Care is a leading pediatric healthcare provider committed to delivering compassionate, comprehensive, and family-centered medical care. The organization prides itself on a culture where employees truly believe in the mission and values they uphold, creating an environment filled with passion and a strong customer focus. As a respected participant in the healthcare industry, PM Pediatric Care continually strives to improve the patient experience through innovation, empathy, and dedicated service. The team at PM Pediatric Care understands the importance of a supportive work atmosphere that embraces enthusiasm, professional growth, and collaborative achievements. They emphasize inclusivity and equal opportunity in... Show More
Job Requirements
- High school diploma or GED
- Prior front desk, concierge, customer service or other hospitality experience preferred
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Ability to work flexible work schedules based on office needs
- Ability to navigate multiple computer systems
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs and occasional travel within reason
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior front desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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