Pediatric Urgent Care Front Desk Associate - Pasadena, CA - Part Time or Per Diem
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Professional development opportunities
Employee assistance program
Retirement Plan
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric care with a firm commitment to delivering compassionate, patient-centered services. Renowned for fostering a supportive and enthusiastic work environment, the organization values passion, customer focus, and a culture of teamwork where every employee believes in the mission to make a meaningful difference in the lives of children and their families. Located in accessible areas with offices open seven days a week, PM Pediatric Care offers flexible employment arrangements including part-time and per diem positions, with benefits eligibility for part-time employees working 20 hours per week or more. This dynamic... Show More
Job Requirements
- High school diploma or GED
- prior front desk, concierge, customer service or hospitality experience preferred
- ability to work flexible schedules including weekends
- excellent customer service skills
- strong verbal and written communication skills
- intermediate Microsoft Office skills
- ability to handle confidential information per HIPAA guidelines
- strong organizational and multitasking abilities
- ability to manage urgent issues and escalations
- empathy and active listening skills
- ability to work independently and as part of a team
- knowledge of healthcare environment and medical insurance preferred
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs including weekends
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding receipts, counting cash drawers, or giving change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to react successfully to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior front desk, concierge, customer service, or hospitality experience preferred
- high school diploma or GED
Job Duties
- Greet families professionally both in person and on the phone
- answer patient and family questions to the best of ability and seek clarification when needed
- access empathy and active listening in difficult interpersonal situations
- support patient care quality initiatives as directed
- coordinate escalations and urgent issues to ensure timely and complete resolutions
- collaborate and communicate with site leadership to facilitate management of complex patient issues
- employ PM Pediatric Care's core values to help patients, families, and other team members navigate systems
- monitor and manage patient flow including assisting families with initiating the self-registration process
- maintain accurate and complete patient accounts by obtaining and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- manage and act upon all incoming patient documents, mail, and correspondence with proper documentation and storage
- maintain confidentiality and privacy of all patient accounts adhering to HIPAA guidelines
- perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
- execute other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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