Pediatric Urgent Care - Front Desk Associate (Part-Time) West Hartford, CT
Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
PM Pediatric Care is a leading healthcare provider specializing in pediatric services, dedicated to delivering exceptional care to children and their families. Established with a mission to create a nurturing and supportive environment, PM Pediatric Care focuses on combining medical expertise with compassionate service to ensure every patient experiences a first-class healthcare journey. As a respected name in pediatric healthcare, the organization is committed to fostering a culture of empathy, innovation, and excellence among its team members. It is a dynamic medical practice that prioritizes patient-centric care, driven by core values that emphasize integrity, collaboration, and continuous improvement. The company... Show More
Job Requirements
- High school diploma or GED
- prior front desk, concierge, customer service or hospitality experience preferred
- ability to work flexible work schedules including travel within reason
- intermediate skills with Microsoft Office Suite
- strong verbal and written communication skills
- ability to calculate simple figures
- outstanding time management and organizational skills
- knowledge of medical insurance preferred
- ability to navigate multiple computer systems
- superior situational awareness
- excellent customer service and telephone skills
- professional and friendly demeanor
- quality focused and detail oriented
- socially perceptive and comfort with shifting demands
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior front desk, concierge, customer service or other hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives as directed
- coordinates escalations and urgent issues to ensure timely and complete resolutions
- collaborates and communicates with site leadership to facilitate management of complex patient issues
- employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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