Pediatric Urgent Care - Front Desk Associate (Part-Time) West Hartford, CT
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
PM Pediatric Care is a healthcare provider dedicated to delivering exceptional medical services to children and their families. They firmly believe in the power of passion and customer focus to enhance the patient experience. As a reputable pediatric care organization, PM Pediatric Care is committed to fostering a culture where every team member aligns with the mission, vision, values, and culture of delivering compassionate, efficient, and accurate healthcare services. The company values individuals who are dynamic, responsible, and capable of multitasking in a fast-paced environment while maintaining a high level of professionalism and empathy.
The Front Desk Asso... Show More
The Front Desk Asso... Show More
Job Requirements
- High school diploma or GED
- prior experience in healthcare or customer service preferred
- ability to work flexible hours and occasional travel
- proficiency with Microsoft Office Suite
- strong communication skills
- ability to maintain patient confidentiality and HIPAA compliance
- ability to manage multiple tasks simultaneously
- friendly and professional demeanor
- excellent organizational and time management skills
- ability to handle urgent situations calmly
- skilled in basic arithmetic calculations
Job Qualifications
- Team player able to function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible schedules and occasional travel
- excellent customer service and telephone skills
- strong verbal and written communication
- professional and friendly demeanor
- quality focused and detail oriented
- ability to perform basic arithmetic tasks
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and reaction to urgent situations
- prior healthcare experience and knowledge of medical insurance preferred
- socially perceptive and able to relate to children and families
- comfortable with shifting demands
- ability to navigate multiple computer systems
- prior front desk, concierge, customer service, or hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient or family questions and seeks clarification when needed
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives
- coordinates escalations and urgent issues for timely resolutions
- collaborates with site leadership to manage complex patient issues
- employs core values to help patients, families, and team members navigate systems before, during, and after visits
- monitors and manages patient flow including assisting with self-registration
- remains aligned with educational updates on workflows and technology
- registers patients and maintains accurate accounts with HIPAA compliance
- manages incoming patient documents and correspondence
- maintains confidentiality and privacy of patient accounts
- performs opening and closing duties such as organizing, stocking, sanitizing, and reconciling
- executes other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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