Pediatric Urgent Care - Front Desk Associate (Part-Time) West Hartford, CT
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Professional Development
flexible scheduling
friendly work environment
employee recognition
Career growth opportunities
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering compassionate, family-centered care to children and their families. The company fosters a dynamic and supportive work environment where every team member believes in their mission and strives to bring passion and customer focus to their roles. Recognized for its commitment to quality and excellence, PM Pediatric Care maintains a culture rooted in its core values, ensuring a positive experience for both patients and employees alike. With a strong emphasis on teamwork and professional growth, the company offers a vibrant workplace where enthusiasm and dedication are... Show More
Job Requirements
- High school diploma or GED
- Prior experience in a healthcare environment preferred
- Ability to work flexible schedules
- Ability to navigate multiple computer systems
- Strong communication skills
- Customer service experience
- Ability to handle confidential information
- Intermediate Microsoft Office skills
- Ability to manage multiple tasks
- Professional demeanor
- Ability to calculate simple figures
- Time management skills
- Ability to work independently and as part of a team
- Social perceptiveness
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior front desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient and family questions to the best of his or her ability and seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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