Pediatric Urgent Care- Front Desk Associate (Part-time) Hartford, CT
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Employee assistance program
Job Description
PM Pediatric Care is a healthcare provider specializing in pediatric care, committed to delivering compassionate and high-quality medical services to children and their families. The company prides itself on fostering a supportive and enthusiastic work environment where team members are passionate about their roles and dedicated to making a positive impact in the lives of their patients. As a leader in pediatric healthcare, PM Pediatric Care emphasizes customer focus and strives to provide a first-class experience for every family that walks through their doors. The company values integrity, empathy, and professionalism, ensuring that every interaction is handled with the utmost... Show More
Job Requirements
- High school diploma or GED
- Prior experience in healthcare, customer service, or hospitality preferred
- Ability to work flexible schedules
- Excellent communication skills
- Strong organizational abilities
- Proficiency with Microsoft Office
- Ability to maintain confidentiality and adhere to HIPAA
- Strong empathy and active listening skills
- Ability to multitask and manage urgent issues
- Professional and friendly demeanor
- Ability to work independently and as part of a team
- Comfortable with technology and navigating multiple systems
Job Qualifications
- High school diploma or GED
- Prior front desk, concierge, customer service, or hospitality experience preferred
- Experience in a healthcare environment and knowledge of medical insurance preferred
- Ability to work flexible schedules and occasional travel
- Intermediate skills with Microsoft Office Suite
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to react to urgent situations
- Socially perceptive with ability to relate to children and families
- Comfortable with routinely shifting demands
- Ability to navigate multiple computer systems
- Team player who can work independently in a fast-paced environment
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient and family questions, seeking clarification when needed
- Assesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues for timely resolutions
- Collaborates with site leadership on complex patient issues
- Employs core values to assist patients and families navigating PM systems
- Monitors and manages patient flow including self-registration assistance
- Keeps current on workflows, responsibilities, and technology
- Registers patients and maintains accurate patient accounts with HIPAA compliance
- Manages incoming patient documents and correspondence
- Maintains confidentiality and adheres to HIPAA guidelines
- Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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