Pediatric Urgent Care- Front Desk Associate (Part-time) Hartford, CT
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
flexible scheduling
Job Description
PM Pediatric Care is a well-established medical practice committed to delivering exceptional pediatric healthcare services. The company prides itself on fostering an environment where passionate, customer-focused professionals come together to make a meaningful difference in the lives of children and their families. With a strong dedication to the mission, vision, and core values of compassion, integrity, and excellence, PM Pediatric Care has built a reputation for providing first-class patient care in a supportive and friendly setting. The organization emphasizes continuous improvement and team collaboration, striving to create a workplace where employees are encouraged to grow both personally and professionally. The... Show More
Job Requirements
- High school diploma or GED
- Prior customer service or front desk experience preferred
- Basic computer skills and ability to navigate multiple systems
- Strong communication and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced environment
- Familiarity with HIPAA and patient confidentiality standards
- Flexibility to work varied shifts including potential travel to other sites
- Ability to maintain professionalism and a friendly demeanor under pressure
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding receipts or giving change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and families
- Comfortability with routinely shifting demands
- Ability to navigate multiple computer systems
- Prior front desk, concierge, customer service, or hospitality experience preferred
- High school diploma or GED
Job Duties
- Greet families professionally both in person and on the phone
- Answer patient and family questions to the best of ability and seek clarification when needed
- Access empathy and active listening in difficult interpersonal situations
- Support patient care quality initiatives as directed
- Coordinate escalations and urgent issues to ensure timely and complete resolutions
- Collaborate and communicate with site leadership to facilitate management of complex patient issues
- Monitor and manage patient flow including assisting with self-registration process
- Register all patients and maintain accurate patient accounts while ensuring HIPAA compliance
- Manage incoming patient documents, mail, and correspondence
- Maintain confidentiality and privacy of all patient accounts
- Perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
- Execute other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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