Pediatric Urgent Care Front Desk Associate - Newark, DE - Part Time
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Flexible Schedule
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering compassionate, patient-focused care to children and families. The organization prides itself on fostering a culture where employees genuinely believe in the mission to improve the health and well-being of their young patients. Known for its commitment to excellence and passion for patient care, PM Pediatric Care offers a welcoming and supportive work environment that encourages professional growth and teamwork. As a part-time employer offering 20 to 24 hours per week with eligibility for benefits, PM Pediatric Care values work-life balance for its staff. The office... Show More
Job Requirements
- High school diploma or GED
- prior experience in a healthcare environment preferred
- ability to work 20-24 hours per week
- must have weekday and weekend availability
- ability to work flexible schedules and travel to other sites within reason
- excellent customer service skills
- strong communication skills
- proficiency with Microsoft Office
- ability to multitask and handle urgent situations
- knowledge of HIPAA guidelines
- comfort with shifting work demands
- ability to operate multiple computer systems
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior Front Desk, concierge, customer service or other hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives as directed
- coordinates escalations and urgent issues to ensure timely and complete resolutions
- collaborates and communicates with site leadership to facilitate management of complex patient issues
- employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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