Pediatric Urgent Care- Front Desk Associate (Full-time) Parkville, MD

Baltimore, MD, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Flexible Schedule

Employee assistance program

Job Description

PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering exceptional medical care to children and families. Known for fostering a compassionate and supportive work environment, this organization emphasizes a culture where employees are passionate about their roles and genuinely believe in the impact of their work. The company places a strong focus on customer-centered service, ensuring every interaction with patients and families reflects their mission, vision, values, and culture. As a pediatric healthcare provider, PM Pediatric Care is dedicated to continuous improvement and quality care initiatives tailored to the unique needs of children and... Show More

Job Requirements

High school diploma or GED
prior experience in a healthcare environment preferred
ability to work flexible schedules
strong communication skills
proficiency with Microsoft Office
excellent organizational and time management skills
understanding of HIPAA compliance and patient confidentiality
ability to handle multiple tasks simultaneously
friendly and professional demeanor
knowledge of medical insurance preferred
ability to calculate simple financial amounts
comfort with shifting demands
ability to navigate multiple computer systems

Job Qualifications

Team player that can function independently in a fast-paced environment
intermediate skills with Microsoft Office Suite
ability to work flexible work schedules based on office needs with occasional travel
excellent customer service and telephone skills
strong verbal and written communication skills
professional and friendly demeanor
quality focused and detail oriented
ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
outstanding time management, organizational, and critical thinking skills
superior situational awareness and ability to successfully react to urgent situations
prior experience in a healthcare environment and knowledge of medical insurance preferred
socially perceptive and ability to relate to children and how they interact with their families
comfortability with routinely shifting demands
navigate multiple computer systems
prior front desk, concierge, customer service or other hospitality experience preferred
high school diploma or GED

Job Duties

Greets families professionally both in person and on the phone
answers patient and family questions to the best of his or her ability and seeks clarification and instruction when needed
accesses empathy and active listening in difficult interpersonal situations
supports patient care quality initiatives as directed
coordinates escalations and urgent issues to ensure timely and complete resolutions
collaborates and communicates with site leadership to facilitate management of complex patient issues
employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
executes other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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