Pediatric Urgent Care- Front Desk Associate (Full-time or Part-time Anticipated Start Date Decemb...
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Employee wellness programs
Job Description
PM Pediatric Care is a compassionate healthcare provider dedicated to delivering exceptional pediatric services with a focus on family-centered care. Known for its commitment to patient well-being and community health, PM Pediatric Care fosters a dynamic and supportive work environment where every team member plays a crucial role in enhancing the patient experience. The organization values passion, integrity, and professionalism, making it a fulfilling place to contribute and grow in the healthcare industry.
The Front Desk Associate role at PM Pediatric Care is a key position that offers an individual the opportunity to bring both professional skills and perso... Show More
The Front Desk Associate role at PM Pediatric Care is a key position that offers an individual the opportunity to bring both professional skills and perso... Show More
Job Requirements
- High school diploma or GED
- Prior front desk, concierge, customer service or other hospitality experience preferred
- Ability to work flexible work schedules based on office needs
- Intermediate skills with Microsoft Office Suite
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Ability to calculate simple figures
- Outstanding time management and organizational skills
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior front desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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