Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
flexible scheduling
Job Description
Pechanga Resort and Casino is a renowned hospitality and entertainment establishment that prides itself on delivering luxury and exceptional guest experiences. As a premier resort destination, it offers a wide range of amenities including gaming, dining, and entertainment with a strong commitment to quality and customer satisfaction. The resort is distinguished by its Four Diamond service standards, setting a high bar for personal and professional guest interactions across all departments. Pechanga Resort and Casino is well-regarded for creating an environment where employees are empowered to provide memorable experiences through personalized service and attention to detail. This commitment to excellence extends... Show More
Job Requirements
- Must qualify to obtain and maintain a Class “A” gaming license
- Must qualify to obtain and maintain a Food Handlers Certificate
- Must qualify to obtain and maintain a Tips Certification
- Ability to perform tray service safely
- Ability to take direction well without being offended
- Must possess fluent English speaking, writing and comprehension skills
- Must be able to multitask and manage time effectively
- At least 6 months experience in food and beverage service preferred
- Preferred knowledge of Cantonese, Chinese, Korean, Mandarin or Vietnamese and related cuisines
- Must be personable and knowledgeable about menu and resort amenities
Job Qualifications
- At least 6 months experience in food and beverage service preferred
- Ability to read, write and comprehend simple instructions and communications
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to effectively present information in one-on-one and small group situations
- Knowledge of proper service etiquette
- Possess fluent English speaking, writing and comprehension skills
- Ability to perform tray service safely
- Ability to multitask and manage time efficiently
- Knowledge of Cantonese, Chinese, Korean, Mandarin or Vietnamese preferred
- Knowledge of Asian cuisine preferred
- Personable with strong guest service orientation
- Willingness to complete required resort service related training within 90 days of employment
Job Duties
- Greeting tables upon arrival with a warm and personable approach
- Selling menu items by being specific, pairing items that compliment each other and the guest’s tastes
- Being an ambassador of the guest by asking guest specific questions and tailoring service to their expectations
- Taking guests’ order accurately and in a timely manner consistent with restaurant’s steps of service
- Delivering food orders for each table
- Taking and delivering beverage order for each table
- Presetting tables for service with items that guests may need to enjoy their meal
- Clearing all soiled china, glass or silverware throughout guests’ dining experience
- Being knowledgeable about all menu items (food, beverage, wine)
- Demonstrating a working knowledge of proper service etiquette with every guest
- Keeping an accurate running check of guests’ orders and presenting a final bill for guests
- Processing all payments according to Pechanga Resort and Casino Cash Handling Procedures
- Performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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