Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
Palm House is a distinguished luxury hospitality establishment known for its commitment to providing exceptional guest experiences that align with Forbes-level service standards. The property combines sophisticated ambiance with state-of-the-art amenities, ensuring every guest enjoys a memorable stay characterized by comfort, elegance, and personalized service. Palm House prides itself on maintaining an environment where attention to detail, guest satisfaction, and seamless operations are paramount. This full-service luxury hotel caters to discerning travelers who seek top-tier accommodations along with exemplary customer attention from the moment they engage with the brand.
The PBX/Reservation Agent role at Palm House is essential in ma... Show More
The PBX/Reservation Agent role at Palm House is essential in ma... Show More
Job Requirements
- Ability to sit for extended periods
- Manual dexterity to operate office equipment including phones,keyboards,and printers
- Ability to lift up to 10 pounds occasionally
- Ability to work flexible schedules including weekends or holidays
- Experience in luxury hospitality preferred
- Proficiency with Opera or similar reservation systems
- Strong communication skills
- High school diploma or equivalent required
Job Qualifications
- High school diploma or equivalent required
- Associate or bachelor’s degree in Hospitality Management, Business, or related field preferred
- 1-2 years of experience in hotel reservations, front office, or customer service preferably in luxury hotel setting
- Proficiency with Opera, booking engines, PBX systems, and Microsoft Office Suite
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask in a high-pressure, detail-driven environment
- Passion for luxury service and guest satisfaction consistent with Forbes standards
Job Duties
- Handle all guest reservation inquiries via phone,email,or online channels
- Accurately enter,update,and manage individual and group bookings in Opera or equivalent reservation system
- Communicate booking confirmations and modifications promptly to guests and relevant departments
- Monitor availability and inventory across room categories to maximize occupancy and revenue in coordination with Revenue Management
- Maintain knowledge of room types,amenities,packages,rates,and promotions to upsell appropriately
- Serve as the first point of contact for guests providing courteous and professional service
- Respond to special requests and note appropriately in guest profiles
- Resolve booking conflicts or guest issues professionally,escalating to leadership when necessary
- Build rapport with repeat guests and assist in developing guest profiles
- Coordinate with concierge or guest services team for VIP arrangements
- Manage incoming calls through the PBX system directing calls accurately and providing information
- Provide prompt and professional phone service representing Palm House brand
- Assist in managing internal communication and guest requests through PBX
- Assist with daily and weekly reservation reports for occupancy forecasting,arrivals,and cancellations
- Work closely with Sales team on group blocks,rooming lists,and VIP reservations
- Monitor and reconcile third-party bookings to ensure rate parity and accuracy
- Maintain reservation records in compliance with privacy and data protection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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