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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $35.84
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Tuition Reimbursement
Free lunch
Free parking
free theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a renowned beachfront resort located in Ko Olina, Hawaii, known for blending the magic of Disney with the rich culture and beauty of the Hawaiian Islands. As a premier resort destination, Aulani delivers an immersive guest experience that combines luxury accommodations, Hawaiian traditions, and world-class entertainment. The resort caters to families and travelers worldwide, providing a unique blend of relaxation, adventure, and cultural enrichment. With a commitment to exceptional service and guest satisfaction, Aulani offers an environment where cast members are valued team players dedicated to creating unforgettable memories for every guest.
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Job Requirements
- Must have graveyard availability
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Training availability: 7-8 weeks of full availability (day and evening) will be required immediately following the start date to complete the training
- Additional planned time off (vacations or non-paid time off) may not be available until the new year
- Full availability seven days per week including early mornings, late nights, weekends, and holidays
Job Qualifications
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Knowledge of Japanese language is highly preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a hotel/front desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous leadership experience
Job Duties
- Responsible for constant communication with guests/cast members via a phone station
- Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries
- Answer phones, dispatch guest calls, cast member and assist with any questions or special requests
- Previous computer experience requires use of internet and other application systems
- High guest service expectations, initiative and ability to hold a conversation with a guest
- Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
- Requires high attention to detail and exceptional listening skills
- Must have schedule flexibility
- Must be knowledgeable about resort offerings, Hawaiian islands knowledge and surrounding area knowledge
- May also be cross utilized with front desk and arrival staff agent duties including check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
- May also be cross utilized with concierge agent duties including assisting guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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