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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Workplace wellness
Job Description
The hiring establishment is a well-respected healthcare facility dedicated to providing exceptional patient care and support services. This institution is known for its commitment to excellence in healthcare delivery, ensuring that every interaction with patients, visitors, and staff reflects a positive and professional experience. As a vital component of the hospital's communication system, the role of the switchboard operator is instrumental in maintaining smooth and efficient internal and external communications. The healthcare facility prides itself on fostering a collaborative and supportive work environment where employees are empowered to contribute meaningfully to the overall mission of service excellence.
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Job Requirements
- High school diploma or GED
- Some experience as an operator preferred
- 1-2 years customer service or office environment experience is a plus
- Excellent verbal communication skills
- An upbeat and pleasant phone voice
- Ability to handle high-stress environments
- Experience in handling multiple tasks
- Ability to make informed decisions quickly and execute confidently
- Ability to remain stationary for long periods
- Ability to view computer screens and receive audible communications
Job Qualifications
- High school diploma or GED
- Some experience as a switchboard operator preferred
- 1-2 years of customer service or office environment experience is a plus
- Excellent verbal communication skills
- Ability to handle high-stress environments and multitask
- Strong decision-making skills
- Ability to remain stationary for long periods
- Ability to view computer screens and receive audible communications
Job Duties
- Answering a multi-line switchboard promptly and directing calls without delay
- Using specialized code phones including black code phone, red fire phone, and cream-colored emergency downtime phone
- Establishing and maintaining effective working relationships with coworkers and the general public
- Maintaining and updating a list of authorized personnel for in-house key distribution
- Greeting customers professionally over the phone
- Complying with HIPAA, corporate compliance, and patient confidentiality guidelines
- Displaying a positive and proactive attitude to support service excellence
- Utilizing hospital resources respectfully and responsibly
- Accepting additional assignments as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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