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Job Overview
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Training and development programs
Employee assistance program
performance bonuses
Retirement Plan
Job Description
The hiring establishment is committed to providing exceptional communication services as part of its operational framework. This company operates within a dynamic environment where efficient communication serves as the backbone for seamless interactions among staff and clients. The company prides itself on fostering a work atmosphere that upholds professionalism, security, and the highest standards of service delivery. It emphasizes compliance with industry regulations and ethical business practices, ensuring that all communication is managed with integrity and confidentiality. This establishment places a strong emphasis on training and development, encouraging continuous learning to maintain excellence in performance and adherence to corporate values.... Show More
Job Requirements
- graduation from high school or equivalent general clerical experience or one year operating a telephone switchboard
- three years of experience may substitute for the required education
- none for licenses or certifications
- able to operate PBX consoles and related communication equipment
- strong verbal communication skills
- ability to maintain confidentiality
- capable of responding to emergency situations calmly and effectively
Job Qualifications
- graduation from high school or equivalent general clerical experience or one year operating a telephone switchboard
- three years of experience may substitute for the required education
- typing skills and familiarity with word processing applications preferred
- understanding of and adherence to corporate compliance plans
- knowledge of HIPAA standards
- ability to maintain confidentiality
- effective communication skills
- proficiency in using PBX equipment
Job Duties
- responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice
- demonstrates an understanding of and adherence to the HMHD Compliance Plan
- conducts reflects HMHD's values and commitment to the Code of Conduct
- attends required corporate integrity and compliance training and education programs
- complies with all HIPAA standards
- corrects and updates posted information as needed
- assists with maintenance of directories and on-call list
- accurately utilizes features of PBX consoles, headsets, telephones and related equipment
- assists with maintaining cleanliness, safety and security of the PBX area
- maintains confidentiality, security and integrity of patient and organizational data
- ensures release of information consistent with hospital policies
- answers multiple incoming telephone lines using proper phone etiquette
- obtains necessary information and transfers calls to correct extensions
- provides information to callers as appropriate
- performs overhead paging
- monitors all alarms located in PBX and notifies appropriate personnel as required
- responds quickly and accurately to disaster and emergency situations, remaining calm
- maintains patient confidentiality at all times
- complies with all organizational policies regarding ethical business practices
- completes inservices and returns in a timely fashion
- completes annual education requirements
- attends annual review and department inservices
- attends staff meetings, reads and returns all monthly staff meeting minutes
- actively participates in performance improvement and continuous quality improvement activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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