Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $52,500.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability insurance
Paid Time Off
parking
403B Plan
Job Description
Cincinnati Opera is a distinguished performing arts organization renowned for its dedication to producing exceptional operatic performances and fostering a vibrant cultural community. Situated in the heart of Cincinnati, this esteemed company is committed to engaging audiences through compelling storytelling, innovative productions, and a welcoming atmosphere for patrons of all backgrounds. As a vital pillar of the local arts scene, Cincinnati Opera continuously strives to elevate the performing arts experience through creative collaborations and community involvement.
The organization operates with a strong emphasis on artistic excellence and audience engagement, backed by a passionate team working collaboratively to create memorable experience... Show More
The organization operates with a strong emphasis on artistic excellence and audience engagement, backed by a passionate team working collaboratively to create memorable experience... Show More
Job Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- while performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands
- specific vision abilities required by this job include close vision and the ability to adjust focus
- the employee may need to lift and/or move up to 25 pounds
- the employee must be able to work evenings, weekends, and travel locally
- the position requires work in an office setting
- three or more years of management experience in customer service, marketing, arts administration, or a related field
- an optimistic and solution-oriented temperament
- ability to read and analyze reports and make recommendations
- excellent verbal, written, and listening skills
- ability to communicate effectively with external and internal constituencies
- ability to work evenings and weekends, especially during the company’s summer season
- knowledge and/or passion for the arts
Job Qualifications
- Three or more years of management experience in customer service, marketing, arts administration, or a related field
- an optimistic and solution-oriented temperament
- ability to read and analyze reports and make recommendations
- excellent verbal, written, and listening skills
- ability to communicate effectively with external and internal constituencies
- ability to work evenings and weekends, especially during the company’s summer season
- knowledge and/or passion for the arts
- experience with Tessitura is highly desirable
- experience in managing and motivating a team
- professional experience with a performing arts or non-profit organization
Job Duties
- Model and lead a patron-centered, high-performance culture in the box office
- ensure superior service to all patrons
- report and resolve elevated guest complaints and queries in a prompt manner
- hire, supervise, schedule, and provide ongoing training to seasonal part-time Customer Service Representatives
- manage the box office throughout the season and at all performances, plus select events throughout the year
- manage ticketing operations including seating chart and capacity adjustments, ticket holds, complimentary and VIP ticket requests, and will-call procedures
- manage incoming box office phone line and messaging
- assist Director of Patron Services & Insights with ticketing set-up in Tessitura
- assist with email creation and deployment of messages
- execute the group sales marketing plan emphasizing outreach, relationship building, new sales generation, and guest experience
- ensure integrity of daily processing and balancing of all ticketing payments and assist with development activities
- ensure accurate and timely data and payment processing of subscription orders and assist as needed with gift entry, acknowledgments, pledge reminders, and other data processing needs
- participate in Tessitura user group meetings and maintain data integrity and regular updates
- contribute to the organization’s culture rooted in mutual respect, openness, and varied viewpoints
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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