Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,110.00 - $75,137.00
Work Schedule
Flexible
Benefits
competitive salary
Retirement Plan
Health Insurance
Paid Time Off
On-site fitness center
educational programs
Public transportation access
Job Description
The City of Aurora, Colorado, is a dynamic and growing municipality dedicated to serving its diverse community through exceptional public services. Located at 9900 E Colfax Ave in Aurora, this city is committed to fostering an environment where integrity, respect, professionalism, and customer service — its CORE 4 values — form the foundation of its organizational culture. Employees at the City of Aurora enjoy a collaborative, inclusive workplace where they are valued for their contributions toward making a tangible difference in the lives of citizens. Aurora offers a well-funded general employees retirement plan, competitive total compensation packages, and benefits that... Show More
Job Requirements
- High school diploma or GED
- Bachelor’s degree preferred
- Minimum 4 years of customer relations experience
- At least 1 year supervisory experience
- Knowledge of ticketing platforms
- Strong organizational and communication skills
- Experience with Microsoft Office and ticketing software
- Ability to manage staff and volunteers
- Ability to work flexible hours including nights and weekends
- Strong problem-solving skills
- Ability to handle emergency situations
- Ability to maintain confidentiality and PCI compliance
- Valid for work in the United States
Job Qualifications
- High school diploma or GED
- Bachelor’s degree in theatre, fine or performing arts, or business preferred
- At least 4 years’ experience managing customer relations with event and facility coordination background
- At least 1 year of supervisory experience
- Marketing or performing arts experience preferred
- Experience in food-service or theater concessions preferred
- Strong interpersonal and customer relations skills
- Proficient in Microsoft Word, Excel, Outlook, Access, and ticket office software
- Knowledge of program development, budgeting, volunteer management
- Knowledge of accounting, record procedures, box office reconciliation, and audits
- Knowledge of online ticketing systems, particularly ThunderTix, preferred
- Ability to provide outstanding customer service
- Effective verbal and written communication skills
- Ability to manage multiple projects
- Ability to design and implement client services
- Ability to maintain effective working relationships
- Ability to handle sensitive situations with tact and diplomacy
- Ability to make informal presentations
- Ability to oversee employees and volunteers
- Ability to make quick adjustments and judgments
- Willingness to work flexible hours including nights and weekends
Job Duties
- Design, develop, coordinate, and implement the patron experience including ticketing, front of house supervision, house management, liquor policies, concessions, and volunteer ushering
- Assist with marketing projects and coordinate special events
- Act as house manager for most performances, delegate when appropriate
- Oversee patron-facing facility needs and communicate with maintenance, parking, janitorial, and security
- Recruit, train, and supervise front of house staff and volunteers
- Manage ticket sales platform including programming events, pricing, discount programs, and seating charts
- Verify cash and credit receipts, maintain financial records, and conduct box office reports and audits
- Develop and maintain relationships with patrons, donors, and stakeholders
- Coordinate emergency procedures and act as primary communication point during emergencies
- Maintain ADA compliance and accessibility of the theater
- Acquire and manage concessions stock
- Support expansion of ancillary bookings with Executive Producer and Production Manager
- Serve on city committees as assigned
- Conduct ticket sales for outside organizations
- Lead long-term special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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