Berkeley Repertory Theatre logo

Patron Experience Representative

Job Overview

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Employment Type

Temporary
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $23.50
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Work Schedule

Weekend Shifts
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Benefits

Paid Time Off
Flexible Schedule
Professional development opportunities
Employee Discounts
inclusive work environment
community engagement
seasonal employment

Job Description

Berkeley Repertory Theatre, commonly known as Berkeley Rep, is a distinguished nonprofit theatre company that has evolved from a modest storefront stage established in 1968 into a recognized international leader in innovative theatre. Located in Berkeley, California, it stands as a beacon for ambition, artistic relevance, and theatrical excellence, attracting audiences that appreciate adventurous and bold expressions of the performing arts. Over its celebrated history, Berkeley Rep has showcased more than 500 productions and has been the birthplace of 86 world premieres. Its impact resonates nationally and internationally, as evidenced by the eight Tony Awards, nine Obie Awards, eleven Drama... Show More

Job Requirements

  • high school diploma or equivalent
  • two years of relevant POS system experience
  • ability to lift 20 to 30 pounds
  • commitment to supporting diverse communities
  • strong communication skills in English
  • flexible availability including weekends, holidays, and evenings
  • proven customer service experience
  • adaptability to dynamic work environment
  • friendly demeanor
  • teamwork skills

Job Qualifications

  • two years of experience with bar or restaurant POS systems
  • excellent active listening and verbal communication
  • fluency in English
  • demonstrated commitment to antiracism, equity, diversity, inclusion, and access
  • ability to balance operating quickly and efficiently with periodic lulls
  • excellent customer service skills with proven experience
  • ability to problem solve, adapt, and respond to changing situations
  • friendly and approachable personality
  • ability to collaborate and communicate effectively
  • availability to work weekends, holidays, and evenings

Job Duties

  • serve as concessionaire, closed captioner, greeter, or usher as assigned
  • distribute and troubleshoot assistive listening devices
  • support opening and closing night receptions
  • track and manage lost and found for patrons, artists, and staff
  • maintain and support Berkeley Rep's protocols and procedures for optimal audience experience and safety
  • interface with patrons and artists in a welcoming and professional manner
  • work collaboratively with multiple departments to create positive patron experiences
  • create an accessible, welcoming, and inclusive environment for patrons and staff
  • perform all other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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