Patient/Guest Relations Representative - Conc and Volunteer Services - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $29.77
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Flexible spending account
Job Description
The University of Southern California (USC) Keck Medical Center is a leading healthcare institution known for its commitment to excellence in patient care, research, and education. As part of the USC system, Keck Medical Center provides comprehensive medical services and is renowned for its innovative treatments and compassionate approach to healthcare. The center serves a diverse population, offering specialized medical care supported by a dedicated team of professionals focused on delivering outstanding patient experiences. The hospital environment fosters collaboration and continuous learning, driving advancements in health sciences and community well-being.\n\nThe Patient/Guest Relations Representative plays a pivotal role in enhancing the... Show More
Job Requirements
- High school diploma or equivalent
- One year in customer service preferably in a healthcare facility and/or as a corporate concierge
- Excellent public relations
- Demonstrate excellent customer service behavior
- Demonstrates excellent verbal and written communication skills
- Fire Life Safety Training (LA City) required or must be obtained within 30 days of hire and maintained by renewal if applicable
- Basic Life Support (BLS) Healthcare Provider certification from American Heart Association
Job Qualifications
- High school diploma or equivalent
- One year of customer service experience preferably in a healthcare facility or corporate concierge setting
- Excellent public relations skills
- Demonstrate excellent customer service behavior
- Demonstrates excellent verbal and written communication skills
- Associate's degree in a related field preferred
- Bilingual English/Spanish preferred
Job Duties
- Greets our colleagues, our patients, their families and visitors with a kind greeting following the KNOWN Service Standards
- Provides accurate directions and assistance to patients going to physician offices and other Health Science Campus buildings
- Provide concierge services including, but not limited to driving directions and information regarding resources in the surrounding community
- reservation assistance for lodging, transportation and restaurants
- assistance with personal services such as entertainment, shopping, flowers and gift requests
- arrange for business services such as banking information, faxing and copying services
- transport patient luggage as needed ensuring that it is delivered to the correct person
- coordinates taxicab voucher requests accurately and in accordance to hospital policy
- Participates in Welcome Rounds for all of our new patients following patient experience protocols
- Provides accurate information regarding meeting room locations, hospital parking, visiting regulations, cafeteria hours and hospital services
- Coordinates the flow of surgical information between physicians and surgical staff and the appropriate patient family members/guests
- Distributes pagers to patient families as needed
- Accurately records patient family contact information and distribution of pagers
- Completes hourly rounds of the lobbies and patient and family resource centers
- Ensures that the first floor public spaces are kept in a condition that is appropriate for the facility
- Alerts security of any problems and provides information as needed
- Coordinates environment of care services
- Coordinate with housekeeping staff to ensure that first floor public spaces and first floor restrooms are kept cleaned
- Coordinate with engineering to ensure that the lobby is maintained in a manner that ensures a safe environment
- Directs any complaints or concerns to the appropriate hospital personnel in an efficient manner
- Alerts the marketing department of the presence of any media personnel and directs all vendors to Materials Management in accordance to hospital policy
- Provides wheelchairs as requested following hospital policy
- Delivers flowers, mail and packages with accuracy
- Distributes visitor passes in accordance to hospital policy
- Distributes volunteer meal tickets appropriately and in accordance to hospital policy
- Maintains professionalism and confidentiality at all times
- Performs other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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