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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Standard Hours
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
accident insurance
short-term disability
long-term disability
Paid Time Off
Job Description
JCMC Sick and Well is a well-established medical service provider committed to delivering comprehensive healthcare solutions to its community. Known for its dedication to patient care, JCMC Sick and Well offers a welcoming and professional environment where patients can access a wide range of medical services. The organization prides itself on fostering a culture of compassion, efficiency, and high-quality service, which are the cornerstones of its mission to improve patient outcomes and experience. As a provider that values both innovation and patient-centered care, JCMC Sick and Well continuously strives to enhance its service delivery methods and patient engagement processes to... Show More
Job Requirements
- High school diploma or general education development (GED)
- 1-year experience working in a medical office setting
- referral experience preferred
- effective verbal and written communication at all levels, both internally and externally
- self-motivated
- quick learner
- organized
- detail-oriented
- able to multi-task
- active listener with ability to respond appropriately and professionally
Job Qualifications
- High School Diploma or General Education Development (GED)
- 1-year experience working in a medical office setting
- referral experience preferred
- effective verbal and written communication at all levels, both internally and externally
- self-motivated, quick learner, organized, detail-oriented, and able to multi-task
- active listener with the ability to respond appropriately and professionally
Job Duties
- Welcomes and greets patients and visitors in person or on the telephone
- answers questions and provides information on procedures or policies
- optimizes patients’ satisfaction and provider time by scheduling appointments in person or by telephone
- documents patient inquiries in the telephone template of the EHR and assigns tasks to the appropriate individual
- keeps patient appointments on schedule by notifying the provider of patient’s arrival
- reviewing service delivery compared to schedule
- and reminding the provider or patient of service delays
- contacts specialty offices to make referral appointments
- obtains authorizations from various insurance companies
- answers patients’ questions and/or concerns about referrals, such as where they are being sent and which offices accept their insurance
- optimizes patient satisfaction by assisting in the transition of care – scheduling specialist appointments and sending appropriate medical records ahead of time
- completes tasks within a desirable time frame to ensure patient satisfaction
- communicates with providers to assist in identifying appropriate specialists and renewing specialty referrals
- maintains patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information
- collects patient payments and verifies insurance eligibility
- protects patient rights by maintaining confidentiality of personal, medical, and financial information
- performs additional tasks or assignments as directed by the supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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