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Patient Services Representative I

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.75 - $17.50
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Work Schedule

Standard Hours
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Benefits

401(k)
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
accident insurance
short-term disability
long-term disability
Paid Time Off

Job Description

JCMC Sick and Well is a well-established medical service provider committed to delivering comprehensive healthcare solutions to its community. Known for its dedication to patient care, JCMC Sick and Well offers a welcoming and professional environment where patients can access a wide range of medical services. The organization prides itself on fostering a culture of compassion, efficiency, and high-quality service, which are the cornerstones of its mission to improve patient outcomes and experience. As a provider that values both innovation and patient-centered care, JCMC Sick and Well continuously strives to enhance its service delivery methods and patient engagement processes to... Show More

Job Requirements

  • High school diploma or general education development (GED)
  • 1-year experience working in a medical office setting
  • referral experience preferred
  • effective verbal and written communication at all levels, both internally and externally
  • self-motivated
  • quick learner
  • organized
  • detail-oriented
  • able to multi-task
  • active listener with ability to respond appropriately and professionally

Job Qualifications

  • High School Diploma or General Education Development (GED)
  • 1-year experience working in a medical office setting
  • referral experience preferred
  • effective verbal and written communication at all levels, both internally and externally
  • self-motivated, quick learner, organized, detail-oriented, and able to multi-task
  • active listener with the ability to respond appropriately and professionally

Job Duties

  • Welcomes and greets patients and visitors in person or on the telephone
  • answers questions and provides information on procedures or policies
  • optimizes patients’ satisfaction and provider time by scheduling appointments in person or by telephone
  • documents patient inquiries in the telephone template of the EHR and assigns tasks to the appropriate individual
  • keeps patient appointments on schedule by notifying the provider of patient’s arrival
  • reviewing service delivery compared to schedule
  • and reminding the provider or patient of service delays
  • contacts specialty offices to make referral appointments
  • obtains authorizations from various insurance companies
  • answers patients’ questions and/or concerns about referrals, such as where they are being sent and which offices accept their insurance
  • optimizes patient satisfaction by assisting in the transition of care – scheduling specialist appointments and sending appropriate medical records ahead of time
  • completes tasks within a desirable time frame to ensure patient satisfaction
  • communicates with providers to assist in identifying appropriate specialists and renewing specialty referrals
  • maintains patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information
  • collects patient payments and verifies insurance eligibility
  • protects patient rights by maintaining confidentiality of personal, medical, and financial information
  • performs additional tasks or assignments as directed by the supervisor

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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