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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Standard Hours
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
accident insurance
short-term disability
long-term disability
Paid Time Off
Job Description
JCMC Sick and Well is a well-established healthcare provider that is committed to delivering exceptional medical services to its community. As a dedicated medical facility, JCMC Sick and Well offers comprehensive healthcare solutions aimed at promoting wellness and providing timely medical attention to patients. The facility prides itself on creating a welcoming environment where patients receive compassionate care from experienced medical professionals. The organization fosters a culture of collaboration, efficiency, and patient-centric service, ensuring that both patients and staff have positive experiences within their healthcare system.
The role of Patient Service Representative (PSR) at JCMC Sick and We... Show More
The role of Patient Service Representative (PSR) at JCMC Sick and We... Show More
Job Requirements
- High school diploma or general education development (GED)
- 1-year experience working in a medical office setting
- referral experience preferred
- effective verbal and written communication skills
- self-motivated and quick learner
- organized and detail-oriented
- able to multi-task
- active listener with the ability to respond professionally
Job Qualifications
- High school diploma or general education development (GED)
- 1-year experience working in a medical office setting
- referral experience preferred
- effective verbal and written communication at all levels, both internally and externally
- self-motivated and quick learner
- organized and detail-oriented
- able to multi-task
- active listener with the ability to respond appropriately and professionally
Job Duties
- Welcomes and greets patients and visitors in person or on the telephone
- answers questions and provides information on procedures or policies
- optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone
- documents patient inquiries in the telephone template of the EHR and assigns tasks to the appropriate individual
- notifies clinical staff when immediate attention is required
- keeps patient appointments on schedule by notifying the provider of patient's arrival
- reviews service delivery compared to schedule
- reminds the provider or patient of service delays
- contacts specialty offices to make referral appointments
- obtains authorizations from various insurance companies such as Tricare, Medicaid, and UHC
- answers patients' questions or concerns about referrals
- assists in the transition of care by scheduling specialist appointments and sending medical records
- completes tasks within a desirable time frame
- communicates with providers to assist in identifying appropriate specialists and renewing specialty referrals
- maintains patient accounts in NextGen EHR by updating information
- collects patient payments and verifies insurance eligibility
- protects patient rights by maintaining confidentiality of personal, medical, and financial information
- performs additional tasks or assignments as directed by the supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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