Patient Services Representative- Bilingual Required
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Job Description
GraceMed Health Clinic, Inc. is a reputable healthcare provider dedicated to delivering comprehensive medical and dental services with a compassionate approach. The clinic focuses on offering accessible and effective healthcare to diverse communities, with a strong emphasis on cultural sensitivity and patient-centered care. As a full-service clinic, GraceMed integrates advanced technology and modern office practices to streamline healthcare delivery and foster positive patient experiences. Known for its commitment to mission-driven values, GraceMed Health Clinic ensures that its staff upholds the highest standards of confidentiality, professionalism, and empathy in all patient interactions.
The Patient Services Representative role is an essential po... Show More
The Patient Services Representative role is an essential po... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- ability to use medical office software such as EClinical Works
- excellent communication skills
- ability to maintain confidentiality
- ability to sit or stand for long periods
- capability to bend, stoop, and lift up to 50 pounds
- willingness to work Monday through Friday, 8:00 am to 5:00 pm, with occasional schedule variations
- sensitivity to socio-economic and cultural diversity
- ability to handle stressful situations with patience and professionalism
Job Qualifications
- High school diploma or equivalent
- bilingual Spanish preferred
- previous customer service experience
- previous medical or dental receptionist experience preferred
- additional training or experience in office procedures and medical or dental terminology preferred
- thorough knowledge of modern office practices and equipment
- ability to work independently and organize work effectively
- demonstrated problem-solving skills
- innovative input in office process development
- ability to learn new concepts quickly
- excellent organization and commitment to accuracy
- strong alignment with GraceMed mission and values
- good verbal and written communication skills
- compassion and nurturing spirit
- ability to communicate well in-person and by phone
Job Duties
- Greets and check in patients arriving for an appointment, helps patients feel welcome
- verifies necessary information for patient appointments including current patient data in ECW and type of clinical visit
- verifies patient insurance coverage and ensures demographic information accuracy prior to appointments
- assists with next day appointment reminders and notes actions in ECW
- prepares paperwork for patients to complete before appointments
- documents patient cancellations and no-shows following protocol
- receives deliveries and distributes to appropriate personnel
- maintains cleanliness and orderliness of reception and waiting areas
- maintains patient confidentiality at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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