Patient Services Representative Associate Surgical Optimization
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $21.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Comprehensive benefits package
on-demand pay program
Discounts directory
optional identity theft protection
home insurance
auto insurance
Pet insurance
Traditional and Roth retirement options
Job Description
Corewell Health is a nationally recognized health system dedicated to delivering personalized and compassionate healthcare services to patients, members, and communities. With a mission to improve health, instill humanity, and inspire hope, Corewell Health fosters a collaborative and inclusive work environment where team members are valued as essential contributors to the organization’s success. The health system is committed to investing in the growth and development of its workforce, offering comprehensive support, innovative healthcare programs, and a culture that embraces diversity, equity, and inclusion.
The role of a Patient Services Representative at Corewell Health is pivotal in ensuring a seamless... Show More
The role of a Patient Services Representative at Corewell Health is pivotal in ensuring a seamless... Show More
Job Requirements
- High school diploma or equivalent
- 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
Job Qualifications
- High school diploma or equivalent
- 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
- Vocational/technical one year certificate from college or technical school (preferred based on Corewell Health entity and department)
Job Duties
- Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments
- Performs clerical functions, including answers practice phone calls
- schedules patient appointments using a decision tree where applicable
- orders supplies
- generates patient letters
- processes/sorts mail and supply deliveries
- processes registration reports
- Responsible for identifying and reminding patients of health maintenance gaps
- Documents patient phone calls in EHR for call routing/resolution
- Performs patient registration and check-in: confirms patient demographic and insurance information
- assists patients with kiosk registration
- Performs patient check-out: schedules follow-up appointments or confirms future appointments
- Maintains patient medical records according to standards
- uploads Right Fax documents into EPIC
- Responsible for basic EMR/EHR scanning
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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