Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Job Description
GraceMed Health Clinic, Inc. is a well-respected healthcare provider dedicated to delivering quality medical and dental services to its community. Situated at the forefront of patient-centered care, this clinic offers a comprehensive range of health services and is committed to providing compassionate and efficient healthcare to diverse populations. The clinic is known for fostering an environment where both patients and employees feel valued and supported, emphasizing cultural sensitivity, socio-economic awareness, and high ethical standards in all aspects of care. This commitment is reflected in its approach to patient interaction, community outreach, and clinical excellence. As a full-time, non-exempt establishment, GraceMed... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to work independently
- Good verbal and written communication skills
- Compassion for patients and others
- Ability to handle confidential information responsibly
- Must have visual and auditory acuity to handle computer and phone systems
- Ability to sit and/or stand for long periods
- Ability to bend, stoop, and lift up to 50 pounds
- Must comply with confidentiality policies and medical ethics
Job Qualifications
- High school diploma or equivalent
- Bilingual Spanish preferred
- Previous customer service experience
- Previous medical/dental receptionist experience or background in general office work preferred
- Additional training and/or experience in office procedures and medical/dental terminology preferred
- Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment
- Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness
- Demonstrated ability to identify and solve problems
- Able to provide innovative input into the development of the office environments and its processes
- Able to learn new concepts and procedures quickly
- Excellent organization skills and commitment to accuracy
- Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
- Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
- Compassion for patients, family members, and others
- along with a nurturing spirit to provide care during stressful situations
- Able to communicate well with people both in personal contacts and on the telephone
Job Duties
- Greets and check in patients arriving for an appointment, helps patients feel welcome
- Verifies necessary information for patient appointments to include patient information is current in ECW software and type of clinical visit
- Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification
- Ensures action is corrected and noted in ECW as needed
- Assist with next day appointment reminders when needed
- Prepares paperwork for patients to complete in advance of appointment
- Documents patient cancellations and failure to show for appointment per protocol
- Receives deliveries, and distributes them to appropriate personnel
- Maintains cleanliness and orderliness of reception work area and the waiting area
- Maintains patient confidentiality at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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