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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
GraceMed Health Clinic, Inc. is a reputable healthcare organization committed to providing comprehensive medical and dental services to diverse communities. Founded with a mission to enhance access to quality healthcare, GraceMed has established itself as a trusted healthcare provider that prioritizes patient-centered care, cultural sensitivity, and socio-economic inclusivity. The clinic operates in a dynamic medical and dental office setting, staffed by dedicated professionals who work collaboratively to ensure that every patient receives compassionate and effective medical attention. The clinic utilizes modern technology such as the EClinical Works (ECW) database system to streamline patient information management and appointment scheduling, ensuring that... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous medical or dental receptionist experience or background in general office work preferred
- Additional training and or experience in office procedures and medical or dental terminology preferred
- Ability to work independently and organize work effectively
- Good verbal and written communication skills
- Ability to maintain patient confidentiality
- Physical ability to sit or stand for long periods and lift up to 50lbs
- Ability to learn new concepts quickly
- Compassion and cultural sensitivity
Job Qualifications
- High school diploma or equivalent
- Bilingual Spanish bilingual proficiency preferred
- Previous customer service experience
- Previous medical or dental receptionist experience or background in general office work preferred
- Additional training and or experience in office procedures and medical or dental terminology preferred
- Must possess a thorough knowledge of modern office practices, procedures, and equipment including computers, copiers, and other standard office equipment
- Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness
- Demonstrated ability to identify and solve problems
- Able to provide innovative input into the development of the office environments and its processes
- Able to learn new concepts and procedures quickly
- Excellent organization skills and commitment to accuracy
- Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
- Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
- Compassion for patients, family members, and others
- along with a nurturing spirit to provide care during stressful situations
- Able to communicate well with people both in personal contacts and on the telephone
Job Duties
- Greets and check in patients arriving for an appointment, helps patients feel welcome
- Verifies necessary information for patient appointments to include patient information is current in ECW software and type of clinical visit
- Verifies patient information prior to appointment including next day insurance coverage verification if expired or changed note account this patient will be referred to the payment specialist upon arrival, and same day demographic verification
- Ensures action is corrected and noted in ECW as needed
- Assist with next day appointment reminders when needed
- Ensures action is noted in ECW
- Prepares paperwork for patients to complete in advance of appointment
- Documents patient cancellations and failure to show for appointment per protocol
- Receives deliveries and distributes them to appropriate personnel
- Maintains cleanliness and orderliness of reception work area and the waiting area
- Maintains patient confidentiality at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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