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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,600.00 - $83,600.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
company holidays
Career growth opportunities
Tuition Reimbursement
Job Description
Sodexo is a global leader in food services and facilities management, dedicated to improving the quality of life for people around the world. At Crouse Health, a 425-bed acute care hospital located in Syracuse, NY, Sodexo operates a comprehensive food and nutrition services program designed to enhance patient care and satisfaction. The hospital setting demands high standards of food safety, nutritional accuracy, and operational efficiency to meet the needs of a diverse patient population as well as hospital staff and visitors. Sodexo's commitment is not only to great food but to exceptional service, tailored to support the healing process and... Show More
Job Requirements
- Associate's Degree or equivalent experience
- Minimum 2 years of management experience
- Minimum 2 years of relevant work experience in food or culinary services
- Experience leading patient delivery or bedside dining programs
- Experience managing unionized teams
- Strong customer service skills
- Scheduling and supervising frontline staff
- Familiarity with HealthTouch nutrition software
- Knowledge of healthcare regulatory standards
- Strong communication and organizational skills
- Ability to work in a fast-paced environment
Job Qualifications
- Associate's Degree or equivalent experience
- Minimum 2 years of management experience
- Minimum 2 years of experience in food or culinary services including restaurants, fast food, vending, catering services or institutional services
- Prior experience leading and directing a patient delivery or bedside dining program
- Experience managing teams in a unionized environment
- Strong background in customer service and patient satisfaction
- Familiarity with HealthTouch nutrition software
- Knowledge of regulatory standards including Joint Commission (JCAHO) and CMS
- Strong organizational, project management, and communication skills
- Ability to manage multiple priorities in a fast-paced hospital environment
- Passion for delivering a high level of hospitality and service excellence
Job Duties
- Oversee daily operations of the At Your Request® patient dining program including trayline execution and meal delivery
- Lead, mentor, and develop a team of approximately 20 union frontline employees
- Manage staff scheduling and labor coverage in a fast-paced healthcare environment
- Serve as the primary liaison between nursing units, clinical teams, and food service operations
- Interact with patients and families to ensure satisfaction and resolve service concerns
- Monitor and analyze patient satisfaction metrics and implement service improvement initiatives
- Implement performance improvement and quality assurance programs to elevate nutrition services
- Ensure compliance with Sodexo policies, HACCP standards, and regulatory requirements
- Serve as the onsite expert for patient dining and ordering systems including HealthTouch software
- Support food quality oversight, production coordination, and inventory/ordering processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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