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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,600.00 - $85,470.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision care
wellness programs
401(k) Plan
Paid Time Off
Career growth opportunities
Tuition Reimbursement
Job Description
Sodexo is a global leader in integrated food services and facilities management, dedicated to improving the quality of life for the people and organizations it serves. The company operates in numerous sectors including healthcare, education, corporate services, and remote sites. Sodexo’s commitment to excellence and sustainability spans across its diverse service offerings, positioning it as a trusted partner for clients worldwide. At the core of Sodexo’s mission is a focus on creating a culture of care, inclusion, and innovation, fostering an environment where employees and customers alike can thrive. The organization places strong emphasis on diversity and equal employment opportunities,... Show More
Job Requirements
- Associate's degree in hospitality, healthcare, food service management, or related field preferred
- 2+ years of healthcare operations or patient services management experience
- Strong background in customer service and patient satisfaction
- Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite is a plus
- Ability to train, coach, and develop teams
- Excellent communication skills
- Problem-solving and relationship management skills
Job Qualifications
- Associate's degree in hospitality, healthcare, food service management, or related field preferred
- 2+ years of healthcare operations or patient services management experience
- Strong background in customer service, patient satisfaction, and team leadership
- Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus
- Proven ability to train, coach, and develop teams to deliver exceptional service
- Excellent communication, problem-solving, and relationship management skills
Job Duties
- Lead and manage Sodexo’s patient meal programs and service standards across the hospital
- Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores
- Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement
- Train and mentor frontline staff and managers on HealthTouch, service tools, and patient engagement practices
- Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards
- Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services
- Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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