Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
Complimentary Cooper Fitness Membership for you and your spouse
401(k) matching after one year
health benefits
paid holidays including your birthday
Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel
Employee wellness program with cash incentives
Job Description
Cooper Aerobics is a renowned and respected health and wellness organization based in Dallas, Texas, dedicated to improving the quality and quantity of lives since its founding in 1970. With a long-standing commitment to prevention, Cooper Aerobics inspires individuals to adopt healthy habits that enable them to live longer, healthier, and more productive lives. The organization offers a comprehensive range of services and products designed to support health and well-being, including the Cooper Clinic, Cooper Fitness Center, Cooper Spa, Cooper Hotel & Conference Center, Cooper Complete supplements, and Cooper Wellness Strategies. These services together create a holistic health experience that... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Experience in a customer service environment
- Desire to provide hospitality
- Previous experience in a medical office, physician practice, hospital, or acute care setting preferred
- Experience in direct patient contact, computer usage, appointment scheduling, and data entry preferred
- Previous administrative and/or clerical experience and/or training preferred
- Must be able to lift up to and occasionally move up to 30 pounds
- Prolonged periods of walking, standing, and/or sitting at a desk
- Comfortable being in the outside elements
- Excellent verbal and written communication skills
- Exceptional customer service and interpersonal skills
- Strong organizational, time management and attention to detail skills
- Possess problem-solving skills
- Ability to work effectively and consistently with limited direct supervision
- Flexible and adaptable
- Strong work ethic
Job Qualifications
- High school diploma or general education degree (GED)
- Experience in a customer service environment with a desire to provide hospitality
- Previous experience in a medical office, physician practice, hospital, or acute care setting preferred
- Experience including direct patient contact, computer usage, appointment scheduling, and data entry preferred
- Previous administrative and/or clerical experience and/or training preferred
- Excellent verbal and written communication skills
- Exceptional customer service and interpersonal skills
- Strong organizational, time management and attention to detail skills
- Possess problem-solving skills, be self-motivated, and strive for professionalism
- Basic knowledge of medical terminology
- Ability to work effectively and consistently with limited direct supervision
- Flexible and adaptable as each day may not look like the previous
- Compelling ability to recommend and educate clientele on programs and services
- Strong work ethic
Job Duties
- Greets all patients promptly, pleasantly, and helpfully, ensuring they receive the highest level of customer service
- Escorts patients and directs customers
- Keeps patients informed of any delays throughout the day
- Provides and promotes high customer service to internal and external clientele
- Keeps lobby, coffee bar, and workstation clean, organized, and stocked
- Receives and restocks breakroom supplies weekly
- Provides coverage for breaks and lunches for patient transport and receptionist
- Exhibits a pleasant, friendly, and professional demeanor with internal and external clients
- Maintains confidentiality of all patients
- Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties
- Offers ideas and participates in the implementation of such ideas to improve quality and/or customer satisfaction, reduce costs, or improve the work environment
- Maintains a positive attitude and adheres to our Cooper purpose and core values
- Follows all Clinic policies and procedures as designated by the Manager and policy procedures manual
- Completes duties on site with consistent, regular, and reliable attendance
- Accomplishes other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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