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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Vision Insurance
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience. As a high-growth organization, MyEyeDr. is dedicated to delivering exceptional and personalized eye care services through its network of trusted community doctors and knowledgeable teams. The company is committed to making healthcare accessible by accepting all types of insurance plans and offering a wide selection of stylish eyewear to meet the diverse needs of patients across various demographics. MyEyeDr. promotes a culture of inclusion, teamwork, and care for both its patients and associates, striving to create a welcoming and supportive environment for all.
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Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles
- Ability to manage multiple tasks simultaneously
- Strong communication skills
- Availability to work some weekend and evening shifts
- Willingness to learn and adapt in a fast-paced environment
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure
- Friendly, caring, and patient-centric with strong interpersonal skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with strong problem-solving capabilities
- Team player willing to collaborate for the best patient experience
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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