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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a leading healthcare company specializing in total vision care that offers a unique and comprehensive retail experience. With a high-growth trajectory, this premier organization focuses on exceptional patient-centered service by combining the expertise of trusted community doctors with knowledgeable teams dedicated to improving patients' lives. As a company, MyEyeDr. prides itself on its inclusive and accessible healthcare model, accepting all insurance types and providing a wide range of fashionable eyewear options to meet the diverse needs and preferences of its patients. This approach fosters a welcoming environment where patients receive personalized care tailored to their vision health and... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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