Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training
inclusive work environment
Collaborative team environment
Career growth opportunities
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care, offering a unique retail experience for patients seeking high-quality eye care and eyewear. Known for its trusted community doctors and knowledgeable teams, MyEyeDr. is dedicated to helping patients live their best lives by providing an exceptional, personalized experience in every interaction. The company’s business model emphasizes accessibility by accepting all types of insurance and offering a broad selection of stylish eyewear that caters to the diverse needs of its patients. As a high-growth organization, MyEyeDr. focuses on patient-centered care and values-driven practices that foster a collaborative and inclusive work... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or administrative roles
- Strong organizational skills
- Ability to multitask and work under pressure
- Excellent communication skills
- Willingness to work some weekend and evening shifts
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric with the ability to thrive in a fast-paced environment
- Team player who collaborates to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem-solving abilities to respond to patient requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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