Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. The company operates through trusted community doctors and knowledgeable teams dedicated to helping patients live their best lives by delivering an exceptional, personalized experience at every interaction. Unlike other industry players, MyEyeDr. makes healthcare accessible by welcoming all insurance plans and offering a wide range of stylish eyewear options to meet diverse patient needs. This inclusive and patient-centric approach not only ensures high-quality care but also fosters a welcoming atmosphere for all patients. As a purpose-driven organization, MyEyeDr. prioritizes both patient care and... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role
- Ability to multitask and manage multiple phone lines
- Willingness to work some weekend and evening shifts
- Strong organizational skills
- Excellent communication skills
- Ability to work in a fast paced environment
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile mindset with ability to wear multiple hats
- Friendly, caring and patient centric with ability to thrive in fast paced environment
- Team player willing to collaborate to provide best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving and response ability to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
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Job Qualifications
Experience
No experience required
Job Location
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