Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.15 - $20.15
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
flexible schedule
Career growth opportunities
Collaborative team environment
inclusive workplace
Job Description
MyEyeDr. is a leading healthcare company specializing in comprehensive vision care with a unique retail experience. The organization operates as a premier total vision care concept that combines trusted community doctors with a knowledgeable team dedicated to delivering exceptional and personalized experiences for each patient. MyEyeDr. distinguishes itself by making vision healthcare accessible to a diverse range of patients through the acceptance of all insurance plans and offering a broad selection of stylish eyewear tailored to meet the varied needs of their patients. With a strong focus on patient-centric care and professional growth, the company fosters a supportive and inclusive... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in front desk or customer service role preferred
- excellent communication skills
- ability to multitask and manage multiple responsibilities
- willing to work some evenings and weekends
- basic computer proficiency
- strong organizational skills
- patient and friendly demeanor
Job Qualifications
- experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- flexible, nimble and agile mindset with the ability to wear multiple hats
- friendly, caring, and patient-centric person who thrives in a fast-paced environment
- team player who is willing to collaborate to provide the best patient experience
- computer savvy with excellent oral and written communication skills
- professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with doctor availability
- be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- have the ability to at times cross train to other office support roles such as eyewear consultants and optometric technicians
- collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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