Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company that focuses on comprehensive vision care through an innovative retail experience. Known as a total vision care concept, MyEyeDr. combines trusted community doctors with knowledgeable teams dedicated to providing exceptional, personalized care to every patient in every interaction. The company’s unique business model stands out in the industry by making healthcare accessible to all through acceptance of all insurance plans and offering a wide selection of stylish eyewear that caters to the diverse needs of its patients. With a commitment to improving the lives of the communities it serves, MyEyeDr. emphasizes quality care,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk or customer service role
- Strong organizational skills
- Ability to multitask and prioritize under pressure
- Excellent communication skills
- Flexibility to work some evenings and weekends
- Willingness to learn about vision care and insurance plans
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with ability to wear multiple hats
- Friendly, caring and patient centric with ability to thrive in a fast paced environment
- Team player willing to collaborate to provide best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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