Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
training programs
Job Description
MyEyeDr. is a leading healthcare company specializing in comprehensive vision care known for its unique retail experience combining expert eye care and fashionable eyewear. As a high-growth organization, MyEyeDr. is dedicated to delivering personalized and accessible vision services to a broad patient base, incorporating all insurance plans and offering a diverse selection of eyewear styles to meet patient needs. Employing community doctors and knowledgeable teams, MyEyeDr. prides itself on creating an environment focused on improving the vision and quality of life of every patient through exceptional care and service.
The Patient Service Coordinator role at MyEyeDr. is an exciting op... Show More
The Patient Service Coordinator role at MyEyeDr. is an exciting op... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Ability to multitask and prioritize tasks efficiently
- Strong communication skills
- Computer proficiency
- Willingness to work some weekend and evening shifts
- Ability to provide friendly and patient-focused service
- Ability to collaborate effectively with team members
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as eyewear consultants and optometric technicians
- Collaborate with doctors and team members to provide seamless patient experience
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Job Qualifications
Experience
No experience required
Job Location
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