Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
Employee Discounts
Training and development programs
flexible scheduling
inclusive work environment
Job Description
MyEyeDr. is a leading, fast-growing healthcare company specializing in comprehensive vision care with a distinctive retail experience. With a network of trusted community doctors and knowledgeable teams, the company is deeply committed to helping patients live their best lives by delivering personalized, high-quality eye care. MyEyeDr. operates on a unique business model that welcomes all insurance plans, making healthcare accessible and providing a broad selection of stylish eyewear to meet the diverse needs of patients. The organization prides itself on fostering a fun, inclusive, and collaborative work environment where employees can grow professionally while supporting the health and vision needs... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or front desk role preferred
- Ability to work some evenings and weekends
- Strong organizational skills and multitasking ability
- Excellent communication and interpersonal skills
- Willingness to learn about insurance plans and office procedures
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure while providing excellent service
- Flexible and adaptable mindset with the ability to multitask effectively
- Friendly, patient-centric personality who thrives in a fast-paced environment
- Strong team player with collaborative skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem-solving capabilities and responsiveness to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as eyewear consultants and optometric technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
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Job Qualifications
Experience
No experience required
Job Location
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