Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Career development programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in a total vision care concept that blends clinical expertise with a unique retail experience. Known for its trusted community doctors and knowledgeable team members, MyEyeDr. is committed to helping patients live their best lives through exceptional, personalized vision care. The company's business model stands out in the healthcare industry by making eye care accessible to all through acceptance of all insurance plans and by offering a diverse selection of stylish eyewear tailored to meet the needs of a varied patient population. MyEyeDr.'s commitment to quality and inclusiveness creates an engaging work... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service or administrative roles
- ability to multitask and handle a fast-paced environment
- strong communication skills
- willingness to work some evening and weekend shifts
- reliable and punctual
- ability to learn and adapt to new systems and processes
Job Qualifications
- experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized with ability to prioritize multiple tasks under pressure
- flexible, nimble and agile mindset
- friendly, caring, and patient-centric attitude
- strong team player with collaboration skills
- computer savvy with excellent oral and written communication skills
- professional attitude with problem solving abilities
Job Duties
- provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with doctor availability
- manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- cross train to other office support roles such as eyewear consultants and optometric technicians as needed
- collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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