Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
inclusive work environment
Career development opportunities
Job Description
MyEyeDr. is a rapidly growing, premier healthcare company specializing in total vision care and delivering a unique retail experience. Known for combining trusted community doctors and knowledgeable staff, MyEyeDr. focuses on helping patients live their best lives by providing exceptional and personalized vision care services. The company stands out in the optical industry by accepting all insurance plans and offering a diverse selection of stylish eyewear that meets the specific needs of its patients. This inclusive and accessible approach makes MyEyeDr. a leading provider in the vision care sector, dedicated not only to the health of the eyes but also... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative role preferred
- Ability to multitask and manage multiple phone lines
- Excellent communication and interpersonal skills
- Availability to work some evenings and weekends
- Willingness to learn and adapt in a dynamic environment
- Professional attitude and strong problem-solving skills
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient-centric with a professional attitude
- Strong oral and written communication skills
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with the ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: