Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care that offers a unique retail experience. The organization comprises trusted community doctors and knowledgeable teams dedicated to helping patients live their best lives. MyEyeDr. stands out in the eye care industry by making healthcare accessible to everyone through welcoming all insurance plans and offering a broad selection of stylish eyewear that meets the diverse needs of its patients. The company’s business model emphasizes personalized care, exceptional customer service, and a collaborative work environment, making it an ideal place for professionals looking to build meaningful careers in healthcare and... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role
- Ability to multitask and manage multiple phone lines
- Excellent communication skills, both oral and written
- Professional demeanor and problem solving capability
- Flexibility to work some weekends and evening shifts
- Basic computer proficiency
- Willingness to learn about insurance and healthcare processes
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Computer savvy with excellent oral and written communication skills
- Friendly, caring, and patient centric person who thrives in a fast paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Professional attitude and ability to problem solve and respond to patient service requests
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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