Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. Known for its trusted community doctors and knowledgeable teams, MyEyeDr. is dedicated to helping patients live their best lives by providing an exceptional, personalized experience each time they interact with the company. The organization prides itself on making healthcare accessible by welcoming all insurance plans and offering a wide range of stylish eyewear designed to meet diverse patient needs. MyEyeDr.'s business model distinguishes it from others in the industry by combining comprehensive eye care services with retail quality and accessibility, creating a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service roles
- Ability to multitask and prioritize under pressure
- Excellent communication skills
- Computer proficiency
- Availability to work some weekends and evenings
- Willingness to learn and adapt in a dynamic environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with the ability to wear multiple hats
- Friendly and patient-centric with the ability to thrive in a fast-paced environment
- Team player willing to collaborate for best patient outcomes
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving skills and responsiveness to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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