Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.15 - $20.15
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Job Description
MyEyeDr. is a premier healthcare company specializing in comprehensive vision care. Known for its unique retail experience and community-focused approach, MyEyeDr. operates a high-growth network of eye care centers that prioritize patient satisfaction and quality service. The company is dedicated to providing accessible healthcare by accepting all types of insurance and offering a broad selection of stylish eyewear options designed to meet various patient needs. MyEyeDr. stands out in the industry with a business model centered around personalized patient care, an inclusive environment, and a commitment to employee development and satisfaction.
The Patient Service Coordinator role at MyEyeDr. is... Show More
The Patient Service Coordinator role at MyEyeDr. is... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles preferred but not required
- Ability to work some evenings and weekends
- Strong communication and interpersonal skills
- Proficiency with computer systems and software
- Ability to multitask and handle fast-paced environment
- Willingness to learn and adapt to various office support roles
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient-centric with ability to thrive in a fast-paced environment
- Team player willing to collaborate for best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving and patient service response skills
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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