Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
vision coverage
associate discounts
flexible schedule
Training and Development
inclusive work environment
Career growth opportunities
Job Description
MyEyeDr. is a leading eye care company known for its unique approach to vision health, combining comprehensive healthcare services with a personalized retail experience. As a premier healthcare entity specializing in total vision care, MyEyeDr. stands out by offering accessible healthcare solutions that welcome all insurance types and provide a wide selection of stylish eyewear to meet the diverse needs of patients. Their team, consisting of trusted community doctors and knowledgeable staff, is dedicated to delivering exceptional and personalized care, helping patients see, look, and be their very best. This organization fosters a work environment that prioritizes the well-being of... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or administrative role preferred
- Ability to handle multiple phone lines and multitask effectively
- Willingness to work some weekend and evening shifts
- Excellent communication and interpersonal skills
- Basic computer literacy
- Ability to work well in a team environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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