Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr is a premier healthcare company specializing in total vision care with a unique retail experience. As a high-growth organization, it combines trusted community doctors and knowledgeable team members who are dedicated to providing exceptional and personalized vision care to patients. The company’s business model stands out in the industry by making healthcare accessible to all, accepting a wide range of insurance plans, and offering a diverse selection of stylish eyewear to meet the needs of varied patient demographics. MyEyeDr focuses on empowering their patients to see, look, and live their best lives by delivering a comprehensive eye care experience... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or administrative roles
- Ability to work some weekend and evening shifts
- Strong communication skills
- Basic computer proficiency
- Ability to multitask and manage phone lines
- Willingness to learn and cross train in different office roles
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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