Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company that offers a total vision care concept with a unique retail experience. This organization is centered on providing exceptional eye care services through its trusted community doctors and knowledgeable teams. MyEyeDr. strives to help its patients live their best lives by delivering an exceptional, personalized experience every time they interact with the company. This unique business model differentiates MyEyeDr. from others in the optical industry by welcoming all types of insurance and providing a wide selection of stylish eyewear tailored to meet the diverse needs of patients. This approach is designed to make... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized, can easily prioritize multiple tasks under pressure
- friendly, caring, and patient-centric attitude
- flexible, nimble and agile mindset with the ability to wear multiple hats
- excellent oral and written communication skills
- professional attitude and ability to problem solve and respond to patient service requests
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- friendly, caring, and patient-centric person who thrives in a fast-paced environment
- team player who is willing to collaborate to provide the best patient experience
- computer savvy with excellent oral and written communication skills
- professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with Doctor availability
- be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
- collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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