Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. Known for its trusted community doctors and knowledgeable teams, MyEyeDr. is committed to helping patients lead their best lives by delivering personalized and exceptional eye care services. Unlike typical optometry providers, MyEyeDr. focuses on accessibility by accepting all insurance types and offering a broad selection of stylish eyewear to meet the diverse needs of its patients. This approach ensures that quality vision care is available to everyone, combining convenience with professional expertise in a welcoming environment.
Join MyEyeDr. as a Patient Service Co... Show More
Join MyEyeDr. as a Patient Service Co... Show More
Job Requirements
- Experience in front desk or customer service roles
- Ability to multitask and prioritize tasks effectively
- Strong communication and interpersonal skills
- Flexible availability to work some weekend and evening shifts
- Willingness to learn and adapt in a fast paced environment
- Professional demeanor and problem solving skills
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Friendly, caring, and patient centric with strong communication skills
- Professional attitude with problem solving and patient service request responsiveness
- Computer savvy with excellent oral and written communication skills
- Team player who collaborates to provide the best patient experience
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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