Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Professional training
inclusive environment
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. The organization prides itself on its trusted community doctors and knowledgeable teams, all dedicated to helping patients live their best lives by delivering an exceptional, personalized experience in every interaction. Unlike many healthcare providers, MyEyeDr. is committed to accessibility by welcoming all insurance plans and offering a wide range of stylish eyewear designed to meet the diverse needs of its patients. With a focus on purpose-driven work, the company values the care of both its associates and patients, fostering a fun, inclusive environment... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative support roles
- Strong organizational and multitasking skills
- Excellent communication abilities
- Flexibility to work some evenings and weekends
- Ability to learn insurance plan details and office procedures
- Positive attitude and commitment to providing high-quality patient care
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service
- Flexibility and agility to manage multiple responsibilities
- Friendly, caring, and patient-centric with ability to thrive in fast-paced environments
- Strong team player with collaboration skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem-solving abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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