Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role-specific training
Collaborative team environment
Career development opportunities
inclusive workplace
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care through a unique retail experience. As a trusted leader in the optical industry, MyEyeDr. combines healthcare accessibility with personalized patient service, catering to diverse patient needs by accepting all insurance plans and offering a broad selection of stylish eyewear. The company prides itself on empowering its community doctors and knowledgeable teams to deliver exceptional, individualized care that enhances the lives of patients by helping them see and live their best lives. Emphasizing a fun, inclusive, and collaborative work environment, MyEyeDr. is committed to fostering career growth and development... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer facing role
- Ability to multitask and prioritize under pressure
- Excellent communication skills
- Flexibility to work some evenings and weekends
- Customer service orientation
- Basic computer skills
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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