Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
training programs
Job Description
MyEyeDr. is a leading healthcare company specializing in providing comprehensive vision care and optical services. Known for its high-growth trajectory and premier healthcare offerings, MyEyeDr. combines a total vision care concept with a unique retail experience to serve its patients. The company partners with trusted community doctors and knowledgeable team members who are committed to delivering exceptional, personalized experiences to every patient. MyEyeDr. welcomes all insurance plans, making healthcare accessible, and offers a wide selection of stylish eyewear to meet the diverse needs of its customers. With an inclusive, collaborative work environment, MyEyeDr. prioritizes not only the quality of care... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer facing role
- Strong organizational skills and ability to multitask under pressure
- Excellent communication skills both oral and written
- Ability to work some evenings and weekends
- Willingness to learn and adapt to various office roles
- Customer service orientation with a friendly and approachable demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric personality thriving in a fast-paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem-solving abilities to respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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