Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience. Known for its high-growth trajectory and customer-focused business model, MyEyeDr. is committed to making healthcare accessible to all by welcoming every insurance type and offering a diverse selection of stylish eyewear tailored to the unique needs of its patients. With a network of trusted community doctors and knowledgeable teams, the company focuses on delivering an exceptional and personalized experience to every patient. MyEyeDr. operates with values that drive actions, ensuring both patients and associates receive prioritized care in a fun, inclusive, and collaborative environment.Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service roles
- Ability to multitask and manage time effectively
- Flexible availability including some evenings and weekends
- Strong communication and interpersonal skills
- Ability to maintain professionalism in a fast-paced environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure
- Friendly, caring, and patient-centric approach
- Team player with excellent oral and written communication skills
- Computer savvy with professional attitude and problem solving ability
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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